Customer Testimonials
If there is a problem they are on it.. nice to deal with. I won't go anywhere else
They're all real helpful,nice and friendly. They explained alot of things to me that I wasn't sure of.
Dave is the absolute best. He makes buying a car so easy and stress-free.
No response to an email to purchase vehicle. It’s been over a week. Won’t go back
I have purchased from this dealership for 40 years-the service has consistently gone down hill every time-my vettes battery died-i brought it in-they assured me it was perfect-it died again today—they sent no one out to jump it—no one cared—no apology for screwing up the service-8 vettes and at least 15 or more other chevies—no one cares
We take our Honda here for service even though we did not purchase it there, unfortunately. Service staff and Salesman Chris are always friendly and no pressure. Thank You Serra!
Long day! Was told I couldn't pay cash. Then told I had to finance at least $12k. Was told I had to keep loan open for 4-6 months so they could get paid for opening the loan. I was given a rate of 5.75% with 811 credit score and $30k down on a $39k vehicle. I've never paid over 4.5%. Was told I had to buy paint protection because I didn't have a trade in. Was told we had to accept these terms because we "aren't local customer base". And waited on and off for 4 hours! The ... Read More DealerRater - Jul 23, 2022
They could care less about their customers. Purchased 2 used vehicles, knowing 1 was being driven to Maine, come to find dim head lights at night.
2 yrs later my other vehicle broke down, I didn't have my extended warranty papers with me. I called to speak with someone about the warranty, got sent to service and they looked it up and I described what was going on they said sounds like the alternator, I asked is that covered? They said yes. Meanwhile it took 3 calls back because of the wrong # they gave me to get towed. I had to take my ... Read More DealerRater - Jul 15, 2022
Thanks to express service advisor Jason Josephites my oil WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfill it! I said I don't want it overfilled, as I know this is not a good thing. Thankfully I was passed off to Jason who actually recognized the problems with overfill, and then took the initiative to only add 3.5 qts instead of the recommended 3.7 (to account for residual oil in the head that takes time to drain off) and after I ... Read More DealerRater - Jul 7, 2022
I was in the final stage of negotiations for a new vehicle as another customer began test driving the same vehicle. The dealership took my counteroffer and then did not respond to me until I received a text several hours later that the vehicle was sold. It seems like Serra values maximizing profit at the cost of all other things including customer integrity.
We were given a lot of misinformation in the process of buying a used car, specially the used car warranty, our financing deal, and the license plate transfer. Our sales rep told us one thing, and then we got to financing and speaking with the manager, and it turned out to be different information. I understand not every employee would be dishonest, and the misinformation may have been accidents. Much of my frustration is the fact that the finance guy kept saying the sales guy was wrong, and did nothing to rectify what we were told. We invested a lot ... Read More DealerRater - Mar 15, 2022
The customer service provided by Shanley in the parts department was outstanding. I had been looking across the country for a discontinued accessory for my Ridgeline. She took the time to search their inventory, make the sale and send it across the Midwest to me. The price was very reasonable. Very impressive customer service by Shanley and company. Excellent website too. Highly recommend.
We had a smooth and easy transaction at Serra Auto Park. Robert was excellent at keeping in contact and making sure that we stayed informed throughout the whole process. If he didn't know the answer to one of our questions he immediately found out the answer and responded promptly.
I would recommend Serra Acura to anyone looking to purchase a vehicle. I worked with Ric Witherspoon to purchase a used 2019 Acura MDX from out of state and he made the purchasing process very straightforward, was very knowledgeable, and was very truthful about the car. All the staff were very friendly and I never once felt pressured into doing something I didn't feel comfortable with. They even held the car for me until I could fly in to pick it up. Being out of state, Ric even sent me a personal video tour of the car showing the condition ... Read More DealerRater - Nov 30, 2021
We needed to get my daughter a new car so I reached out to Serra auto park and it was such a easy process to deal with them. Justin Mcmann was my salesman and he was one of the easiest guys to deal with threw the process. He was professional and was on top of everything we needed to do to get this done. I would recommend seeing him to anyone I know. Thanks again for making this such a easy process
I am in the market for a new car and I have been searching since Memorial Day for a good deal. Long story short, after shopping around and exchanging phone calls and emails with different dealers, I visited Subaru Serra in Akron, OH. I was looking for a Legacy 2020, and started to work with Julie Remesik. At the moment they did not have any in stock, we settle on a price range, and I even left a $500 deposit that they asked for. Julie told me she was going to request the car with my specifications from another dealer and they ... Read More DealerRater - Jun 6, 2020
Awesome experience at this dealership, Dave told me how it was and has helped me with a few questions sense then. Great place to do business new or used. I will recommend Dave Sommerville anyday to anyone.
Eric Johnson sold me a 2014 Honda Accord. He was great and answered all my questions and helped the process go smoothly as possible even though he had to stay late. I would definitely recommend Serra Auto Park and Eric!
It was a very pleasant experience. Matt is a true professional, he's the first salesman I've ever purchased two vehicles though. He's very knowledgeable about the product and is always willing to help with educating myself or my wife on the tech package, Acuralink or any other feature we may not understand. I would recommend anyone wanting to purchase a car whether new or used ASK for Matt and you'll have the best of the best to work with and once again he doesn't just sell you a car and stop there. He's always ... Read More DealerRater - Dec 16, 2019
Stopped in on 12/1 to test drive a car for our 17 year old son. Found a 2014 Focus for 4995 as is. We took the car for a test drive and the transmission was lurching and searching for a gear. Decided to pass. Sales woman Amy brought up a 12 Focus for us to drive...it was so disgusting inside there was no way we were going to drive it. I did re-visit the 14 Focus because it had a recall on the PCM for the Transmission and I thought maybe that would do the trick to correct the issue. I texted Amy that i ... Read More DealerRater - Dec 3, 2018
Walked in and was greeted right away. My Salesman was courteous and professional who listened to all my wants. I drove away in a New truck.