Thanks to express service advisor Jason Josephites my oil WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfill it! I said I don't want it overfilled, as I know this is not a good thing. Thankfully I was passed off to Jason who actually recognized the problems with overfill, and then took the initiative to only add 3.5 qts instead of the recommended 3.7 (to account for residual oil in the head that takes time to drain off) and after I ...
The customer service provided by Shanley in the parts department was outstanding. I had been looking across the country for a discontinued accessory for my Ridgeline. She took the time to search their inventory, make the sale and send it across the Midwest to me. The price was very reasonable. Very impressive customer service by Shanley and company. Excellent website too. Highly recommend.
We had a smooth and easy transaction at Serra Auto Park. Robert was excellent at keeping in contact and making sure that we stayed informed throughout the whole process. If he didn't know the answer to one of our questions he immediately found out the answer and responded promptly.
I would recommend Serra Acura to anyone looking to purchase a vehicle. I worked with Ric Witherspoon to purchase a used 2019 Acura MDX from out of state and he made the purchasing process very straightforward, was very knowledgeable, and was very truthful about the car. All the staff were very friendly and I never once felt pressured into doing something I didn't feel comfortable with. They even held the car for me until I could fly in to pick it up. Being out of state, Ric even sent me a personal video tour of the car showing the condition ...
We needed to get my daughter a new car so I reached out to Serra auto park and it was such a easy process to deal with them. Justin Mcmann was my salesman and he was one of the easiest guys to deal with threw the process. He was professional and was on top of everything we needed to do to get this done. I would recommend seeing him to anyone I know. Thanks again for making this such a easy process
Found truck on line called spoke with Scott Clause very helpful. Told him hold truck on in my way. Truck was prepped and sitting out for us, Scott worked hard for us no haggling in/out got exactly what we wanted- great dealer experience!!! 5 Stars
Excellent experience. Good selection of used cars and very quick service to review and test drive stock vehicles. I would recommend this location to friends and family.
It’s always a pleasure to work with Brad. He is knowledgeable and transparent, and always explains things in a way you can understand. Brad brings a perfect balance of professionalism and lighthearted humor, and treats you like a family friend. I highly recommend Brad as a service advisor!
I have brought my Crv's in for various services the last couple of years. Terri is amazing! Personable, thorough and always knowledgeable. She is a great asset to Serra Honda. Thank you Terri, for always helping!
Always top notch and trust Worthy! Adam and the staff are always good at communicating! I will continue to service my vehicle there.thank you again
When we arrived, Chad had our requested vehicles ready to test drive. He was friendly and low pressure. It was a pleasure to work with Chad. We will certainly consider doing business with him in the future.
Daniel was fantastic -- from initial contact to my latest after purchase review (10* rating). He had a number of unusual situations in dealing with our purchase and researched them and provided the best solution in each case, I look forward buying my next vehicle from him.
Service completed as expected and in a timely and convenient manner. I like the online videos shared by the technician while servicing the vehicle and appreciate suggestions offered.
A knowledgeable, kind and considerate guy. Has a great re pore with all the customers, with a sense of humor. A pleasure to work with. The world needs more people like him!
we have purchased several cars from Beau and each time receive great service. We tell all our friends to go visit him when they are looking to purchase a car.
Been dealing with Ben Boggs and Serra for years. Reliable and honest. Would highly recommend this service center and Ben as your Advisor to anyone.
Eric is my absolute favorite at Serra. He is friendly, personable, and a pleasure to work with. He actually gave me the name of the sales person I ended up buying with. He can answer all your questions and if he doesnt have the answer he gets it for you. He was in communication every step of the repair process. Seriously one of the best people, hes a main reason I keep coming back to Serra! Leila
Eric was very friendly and accommodating during a very challenging time, very much appreciated! He was respectful of my social distancing wishes, as were all of the employees I came in contact with. Everyone was friendly and respectful during the entire process.
Chad was fantastic to work with. He was very knowledgeable, professional, and a pleasure to work with. Chad and his boss Andy went above and beyond to ensure a positive experience during unprecedented times. I look forward to working with them again and referring friends and family to Serra.
I bought my first new car recently, and after much research, I decided on Serra Subaru. I am very glad that I did. The process was very good and pleasant, and our sales advisor, Steve, was terrific. Jimmy in detailing was great, too. They answered our questions and guided us through the entire process. I would not hesitate going to Serra Subaru in the future.
I could not have asked for a better experience. John was more than patient as we visited several times deciding first on the model and then the color. Every car salesman I have ever encountered said they were here to get me the best deal possible. To which I usually groan inside and thing "sure you are". I can say that John did just that. It was not just John but the Entire Serra team. Anthony and Dave were both also a pleasure to deal with. Thank you John, Anthony, and Dave... see you when our lease is ...
The service manager was very prompt and thorough in communicating with me the status of the service of my vehicle. Unfortunately the dealership is at the mercy of GM so the problem has not been fixed on my vehicle because the part is on back order from GM. I wish GM could get it together so good dealerships like Serra could do their jobs. I would highly recommend Serra Chevrolet.
Fran was very helpful and made shopping for and purchasing my car a breeze. I never felt intimidated and the process was simple. I will definitely be back for a new car when this lease is over or I decide to purchase it instead.
Jose was very patient with me as I explained my must haves in my new car. He worked hard to find the color and style I wanted and was wise to not let me settle for a color I wouldn’t like long term. He showed off all of the features of the new outback and convinced me to use some new ones I was skeptical to try. I enjoyed the buying experience.
Service department diagnosed the problem quickly and were able to order the parts and fix it in one day. Car runs great. They rebuilt my clutch several years ago too. They do good reliable work.
Very good answered all questions and he spoke truth something you get much of especially buying cars. He showed me how a trade in wouldn’t have been a good idea.
Mark Hamilton is a true professional and made the entire buying experience smooth and pain free! Would highly recommend Mark and the entire Serra team!
Best experience I could have asked for. He built a personal relationship with my fiance and I, and understood my needs a little more than I did when I was looking. He is extremely genuine, and deserves to have a larger clientele. Go see Danny!
John Graham was highly knowledgeable, outgoing, and patient with me when I went to go purchase a car. He went up and beyond any car salesmen has before. I’m a female who knows exactly what I want. Although I know I can be difficult at times, he didn’t give up until we found the perfect car for me and until I was completely satisfied. He is a hard worker and deserves to be acknowledged for that. Thank you again John and Serra Park Honda!
Brandon, Thanks for taking care of all my needs with the purchase of the 2020 Odyssey Elite. I will definitely send friends and family to see you for their future automotive needs. Thank you again!
Beau is a true professional and great to work with when purchasing a vehicle. He is knowledgeable on the products and he worked to get us the best overall value in the vehicle we chose.
Awesome experience at this dealership, Dave told me how it was and has helped me with a few questions sense then. Great place to do business new or used. I will recommend Dave Sommerville anyday to anyone.
It was the most pleasant car buying experience we have ever had. We have purchased many cars throughout the years so we are far from strangers to the car sales pitch at dealerships. I was skeptical of the dealership after seeing some of the reviews online but the dealership was great. Everyone was so nice, there was no pressure, no haggling and Austin and Dave who we worked with were both professional and genuinely nice guys. We will not hesitate to come here again to buy a car.
Shawn did a great job listening to what I wanted and explaining details. He wasn't pushy like some I have worked with in the past. Everyone at Serra Chevrolet was great!
Adam did a great job helping us to purchase the car we wanted. He was a pleasure to work with and we highly recommend him.
Danny was most knowledgeable about the CR-V and was patient with our questions. Our existing cars were over ten years old. So we quickly learned that we weren't just buying a new car, but a new computer as well. Danny was most helpful in helping us get started with that new technology. We also appreciated that we did not feel pressured an any way to make the purchase. We did look as similar vehicles from competing manufacturers, did internet research, etc., and came back to the CR-V. We downloaded the owner's manual and are gradually learning about our ...
My wife and I enjoy buying from Paul Burke because he's knowledgeable, sincere, and makes purchasing a new vehicle an enjoyable time. Working along with Paul has made our purchasing experience pleasant rather than the drudgery salespeople often subject buyers to.
Amazing! Paul answered all of my questions, which were so many. He helped me find the right car for me and a price I could afford. Thanks Paul
Jeremiah just has a special ability to treat each customer as a valued individual and he always provides clear and specific explanations as to what has to be done to my car. Last visit was for two recalls on my car and as well as on my wife’s and I had a week to get them both completed prior to leaving for a month. With a busy and full schedule already in place in the service department, Jeremiah worked out a schedule so I was able to do my car one day and my wife’s car the next. ...
Eric Johnson sold me a 2014 Honda Accord. He was great and answered all my questions and helped the process go smoothly as possible even though he had to stay late. I would definitely recommend Serra Auto Park and Eric!
Always so very helpful and courteous to us, this is the 6th car we have had experience with Beau in buying and he is always willing to go the extra mile to help find the car you want and can afford. Great Advice always.
Shawn was very nice and easy to deal with. We were able to take the used vehicle to get looked at by a mechanic. They took care of the minor issue it had.
I walked in Serra without an appointment but knew which car I wanted to look at. Chris pulled the car right up and we took a test drive and it was exactly what I wanted. Bought it that day. Great service. I only received one key, so he ordered one and I’m picking it up tomorrow. Excellent Service
I get my car repaired and serviced at Serra Acura. Last time I was in was to get my alternator replaced. Jack Frost was my service representative. He was able to fit me in same day, kept me updated and expedited the repair. I always receive great service and quality work done on my vehicle at Serra Acura.
Excellant! I drove in without and appointment since my low tire signal came on. Jeremiah found a nail in my tire, had the tire replaced and washed my car too! Subaru service is awesome! Always very friendly and accommodating.
Brad Neikirk, does such an amazing job at hearing my concerns. He always takes care of me and is always thorough on what’s going on with the service of my car.
Paul is the best salesman I have ever had an interaction with. I will always go back to Paul with any new car purchase or question I may have.
Rick was fantastic at Serra Subaru....highly recommend! I don’t need 25 words to say it would be Well worth your time to buy from him if you are in the market for a Subaru.
I highly recommend Ed McKenna if you are in the market for a new vehicle. He is knowledgeable, responsive, personable and a pleasure to do business with.
I don't think I have ever felt as comfortable buying a car as I did with Rick Rupert, it was so far away from what I typically think of as the "car salesman experience". I felt like I was valued as a customer and that being honest and respectful was truly valued by Rick and the Serra dealership overall.
I was looking for a pre-owned Honda and was pleased to find one at Serra Honda. I have dealt with them in the past and have always been treated fairly and respectfully and honestly.
We have know Bill for almost 30 years and there is no better salesperson! He has taken care of us and always makes sure we always get more thsn we expect. Thank you Bill Fellows!
We love our new Subaru Ascent. Carl Miragliotta was great to work with. He was very professional and treated us with the utmost respect. He was patient as we considered all of our options. He never hounded us while we took our time to research other vehicles. When we made our decision, he was ready to answer our questions and assist with our purchase. I would highly recommend Carl. He’s very knowledgeable and was a joy to work with.
Fran Kinion is warm and friendly and very knowledgeable about the Subaru Forester that I purchased. Fran answered all of my questions and then some. A very pleasant buying experience.
Bought my 3rd car here. My salesperson Beau L. was great to work with, excellent product knowledge and made the buying process easy. Mike D in finance was awesome. Lots of paperwork but he was super organized and carefully explained everything to me. Thanks guys!
Regardless of the industry, Burke Davis is the type of salesperson to have when considering making an expensive purchase. Burke is knowledgeable about the product he is selling, can speak intelligently about that product, and yet won't pressure you into making a decision. He is personable without trying to be too familiar. I also liked that he knew about - and could explain - each feature, and there are many, of the new car we leased. So to whomever reads this, if you're in the market for a Honda, talk to Burke Davis at Serra Honda.
Great, reliable service - I especially appreciate the proactive reviews and checks to identify maintenance that's required now or that will be required in the future.
Brandon took the time to help my mother who was unsure of just what she wanted. It took several hours and several test drives , but he was very patient and in the end she is very happy with her purchase. Thanks Brandon.
What a standup, no nonsense, adviser. Knowledgable, honest and straight forward – these are the qualities that I look for when it comes to car buying. I'll be buying cars from John until this guy retires. I'll be sure to refer friends and family over to John as well. Thanks again, John!
Scott was very knowledgeable and friendly. He took the time to show me the dealership and all of my new Trax's features, plus linked my phone and contacts with the cars. I was very impressed and would recommend Scott to all my family and friends.
I did not have to wait long for my service to be completed. I was instantly greeted by the friendly service advisor, Kevin. It was excellent!
Alex is a amazing professional salesman. He is personable and hard working. He gets you what you ask for no matter what it takes. I will recommend Alex to anyone I know that is looking for a car and I personally will be coming back in the future just to work again with Alex.
Matt Denholm is simply the best in helping with the car buying experience. No other superlatives describe the experience. Incredibly knowledgeable about the vehicles. Understands even the most deliberate car shopper. No pressure and a helpful and friendly resource throughout the process. Thanks, Matt!
Superb experience buying with Paul. Excellent customer service and really paid attention to my needs as a consumer. He did not push the sale and was very straightforward, honest and fair about the various parts of the buying experience. I was very impressed by his demeanor, and dedication to ensure the buying process was a smooth as possible, while making sure I (the customer) was taken care every step of the way. I would not hesitate to come back to buy my next car or vehicle through Paul. Great associate and great experience. Thank you!
Mr. Teeters was very professional and very knowledgeable. Any question I had, he made sure to get me a timely correct response. My experience there was excellent. The vehicle I had purchased was freshly washed and detailed. Couldn't have been happier with how the entire buying experience was. Very efficient and no BS. Looking forward to future purchases there!
It was a very pleasant experience. Matt is a true professional, he's the first salesman I've ever purchased two vehicles though. He's very knowledgeable about the product and is always willing to help with educating myself or my wife on the tech package, Acuralink or any other feature we may not understand. I would recommend anyone wanting to purchase a car whether new or used ASK for Matt and you'll have the best of the best to work with and once again he doesn't just sell you a car and stop there. He's always ...
This is the 2nd vehicle I've purchased from Matt, he is very knowledgeable about the product and is very fair to deal with. He doesn't abandon his customer after the sale either, he's always willing to answer any questions I may have anytime. He's the best of the best!
Awesome work. John went above and beyond when I brought my car in for service. Went in for a oil change and have my windshield washer looked at. They got it fixed and didn’t charge me because it was a simple fix. One of the line got disconnected or something. Other place would have probably charged me just to get it looked at.
Daniel Bernier helped me find the car I wanted and even had it shipped in from another dealership. He was great to work with and got me a great deal on the car. No high-pressure sales tactics either, just a nice smooth buying experience. I highly recommend giving them a visit. Dave G in Finance was a huge help too. Ask for him, tell him Tito sent you.
I went to Serra Subaru to talk about options at the end of my lease. Dave Somerville went over my options with no pressure. I ended up with the best outcome for me. I am thrilled with my new 2019 Subaru Crosstrek. I would recommend this dealership and Dave to everyone looking for a car!
Bill Fellows is the guy to see if you want honesty and integrity !! I would definitely recommend buying a new or used car from him
Chad was friendly, knowledgeable, and very helpful. He made sure they had the filter I needed before I even got out of my car. He double checked to see if they carried the oil I wanted. I cannot think of anything more he could do for me other than convince the company to carry the blend I want.
Julie was fantastic. We showed up a little less than an hr to close looking for a used Forester and she stayed over late, allowing us to test drive a new Crosstrek and Forester. She gave us her cell number and always quickly answered any question I had. We decided last minute to pick the vehicle up a couple days early, due to my husband's work schedule and even though she already had a lot going on that day, she made it happen for us. Julie went above and beyond throughout the entire buying process and gave us the ...
My car went in for service. The whole process was handled very efficiently and professionally. The folks at Serra Auto were very pleasant to deal with
2nd CR-V I've purchased from Casey. I love the service and attention she gives. I always recommend family and friends to go see Casey for a great car buying experience! I LOVE my 2019 CR-V!
Beau was our salesman and he exceeded my expectations! He was knowledgeable, low pressure , and was patient when I asked to test drive multiple cars. Highly recommend Serra Honda and Beau!
This was one of the best new car buys I have had. Mike and Jason did all the work over the phone.went to the dealership and pick up my car. Then they sent someone to my house to answer all my questions. This was great!!!! And helped tremendously.p
I received excellent service and professionalism at my visit, I will most definitely return! Brad always provides outstanding customer service and pays close attention to detail. I was very happy with the care that I received!
Chad and his team are great to work with. Love their work ethic and how quickly my Subaru is serviced. Always feel welcomed and I highly recommend this fine service team.
Excellent service! A Brad found the necessary part for my car at a good price and within 24 hours it was replaced and back in service.
Chad accurately advises me on condition and need of parts. Has respect and doesn't try to sell things I don't need. Purchased new 2017 Impreza and all oil changes/tire rotations performed at Park/Serra!
John Lavigni is the go to guy here. He is prompt with emails, calls, texts and doesn’t pressure you in to anything. He gives you all the information needed to l help make your decision and answers questions honestly. Customer service also states they read through the transcript of an online chat to help answer some questions before coming in to look at a car. Hopefully, this gets tidied up for future customers because it will make the buying experience much easier.
Todd always gets the job done right and on time! He's the "go to guy" when my cars are in the picture! Go and ask for TODD!
We bought our first Subaru from Park (now Serra) in 2012, located on South Arlington in Akron, OH. It’s why we returned. Everything from 2012-2019 regarding the purchase, care and maintenance of our Subaru was perfect. Jason Ryan helped with our trade-in and purchase of our new Subaru Outback. We are thrilled. We recommend Serra and Jason Ryan without reservation.
Very helpful from start to finish. Very good at providing follow-up throughout the entire service of my vehicle. I would recommend this dealership as I have been coming here for about 8 years
Adam is wonderful!!! He really knows how to work with customers by helping them very patiently through the car buying process. He is very professional and kind. I will be going back to him for any of my needs!!
I actually hate car buying; however, working with Matt Denholm made the experience easy and everything went smoothly. I would definitely recommend Matt to anyone wishing to purchase or lease a new car.
Tom Flory and Brian McGuinness know their business and focus on taking care of the customer. I had a positive experience. Tom’s leadership sets the right tone for his team. It is about people more than cars.
Beau was the best! Loving my Honda Civic Si. I will definitely shop for my next new car with him in a few more years!
Ric was excellent. From start to finish. All my questions and concerns where answered. I'd recommend my family and friends to Ric and the Serra Acura dealership.
Very easy to buy a car and Alex is the best car salesman I have ever met. The staff was very friendly and it was easy to test-drive and buy the car.
The best car buying experience ever. Tom was very helpful throughout the entire process, then Brian finished the deal. Both were very honest and fair. Would recommend Serra to anyone.
My husband and I stopped in twice this week - once to test a Subaru Outback when we were still trying to decide on a car to trade ours for, and then again last night to finalize a purchase/trade. They have a nice selection of Certified Pre-Owned Outbacks and that's what we were looking for. Steve Kappel was great both times - made the buying process very laid back and easy, and never pushed us at all. He and his manager easily gave us what we were expecting for our trade, no nickel and diming at all. We'...
Very helpful and can relate to what vehicle you are really looking for,everything was done in a timely matter;Ashley is a good salesperson. Overall experience was great.
Walked in and was greeted right away. My Salesman was courteous and professional who listened to all my wants. I drove away in a New truck.
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